Product strategy and growth

Building products that become part of everyday life

The best consumer SaaS products don’t just compete for attention. They earn a place in people’s routines.

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Career and craft

In defense of side quests

Notes from the middle on side quests, growth judgment, and the kind of work worth keeping.

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Design the partial credit path before you ask for completion

A growth PM field note on partial progress, incomplete setup, and a simple partial credit path that helps users keep momentum when full completion is too much to ask.

Write the lapse plan before you build the streak

A growth PM field note on streak mechanics, lapse recovery, and a simple lapse plan that helps products protect motivation after an interruption.

Give the user a reference range before you give them a score

A growth PM field note on using a reference range note so users can interpret product scores with better judgment.

Give the user a dress rehearsal before the live run

A growth PM field note on using a live-run review to help users catch mistakes, build confidence, and make better first commitments.

Keep a denominator note beside every growth win

A growth PM field note on denominator discipline, survivorship bias, and the small artifact that keeps experiment readouts more honest.

Design the degraded journey before you scale the hero path

A growth PM field note on graceful degradation, save and resume patterns, and the practical artifact that keeps onboarding and activation flows usable when real life interrupts.

Keep a witness metric beside the win metric

A growth PM field note on guardrails, proxy metrics, and the practical artifact that keeps an A B win from quietly teaching the wrong lesson.

Map the workaround before you optimize the flow

A growth PM field note on using a workaround map to spot the spreadsheets, side notes, handoffs, and safety checks users rely on before a polished funnel quietly breaks them.

Protect the decision window before you ask for commitment

A growth PM field note on commitment timing, decision friction, and the small artifact that helps teams ask for the next step when the user can actually say yes.

Write the stop rule before your lifecycle starts shouting

A growth PM field note on lifecycle stop rules, alert fatigue, and the product artifact that keeps nudges from becoming background noise.

Map the silent dependencies before you call it self-serve

A growth PM field note on the hidden dependencies behind self-serve growth flows and a simple map for finding where the product still depends on unseen people, systems, and delays.

Map the upkeep tax before you chase habit

A growth PM field note on recurring user effort, maintenance burden, and a simple upkeep tax map for finding the work your product keeps handing back to the user.

Keep a false-positive log for growth signals

A growth PM field note on false positives, proxy metrics, and a simple artifact for finding places where the product celebrates too early.

Write the waiting-state brief before you ask the user to be patient

A growth PM field note on delayed value, waiting-state design, and a simple artifact that helps teams turn uncertainty into legible progress.

Map the exception path before you optimize the happy path

A growth PM field note on exception handling, recovery design, and a simple exception map that helps teams protect momentum when real users arrive with imperfect conditions.

Write the confidence contract before you ask for delegation

A growth PM field note on AI assisted workflows, overtrust, and a simple confidence contract that helps teams earn delegation instead of assuming it.

Count the rescue moves before you trust the funnel

A growth PM field note on manual assists, hidden support work, and a simple rescue move ledger that helps teams separate real product gains from backstage compensation.

Put an expiry date on the growth lesson before it hardens into policy

A growth PM field note on writing a learning shelf-life note so experiments, onboarding wins, lifecycle plays, and SEO gains do not outlive the conditions that made them true.